Returns & Refunds Policy

At PetNJoy, we prioritize customer satisfaction by offering premium pets and pet care products. If you’re not completely happy with your purchase, we are here to help with returns, exchanges, and refunds.

Return Policy

Conditions for Returns:

• The item must be in its original condition—unused, undamaged, and with all packaging intact.

• Return requests must be made within 30 days of receiving the product.

How to Return a Product:

1. Submit a Request:

   • Email us with the subject line “Return/Refund Request.”

   • Include your order number and attach photos of any product issues (if applicable).

2. Receive a Return Label:

   • We will email you a prepaid return shipping label.

   • Print and attach it to your return package.

3. Send the Product Back:

   • Securely pack the item and ship it back via postal service.

4. Receive Confirmation:

   • Once we receive your return, we will send you a confirmation email.

💡 Note: Return shipping is free for all customers.

Exchange Policy

• Exchanges are available for damaged, defective, or incorrect items.

• Customers do not need to pay any exchange fees.

• A replacement will be sent as soon as we receive the returned item.

Refund Policy

Processing Time:

• After receiving the returned item, we process refunds within 2 business days.

• Once approved, the amount will be refunded to your original payment method within 1-3 business days.

Need Help?

If you experience any issues with your order, such as receiving a defective product or a delay in your refund, please contact our support team immediately.

📧 Email us at support@temzoo.com

At PetNJoy, we strive to make shopping for your furry friends a seamless and enjoyable experience! 🐾💕