Shipping Policy

PetNJoy Shipping & Order Policy

At PetNJoy, we strive to ensure a smooth and efficient shopping experience for you and your beloved pets. Please review our shipping and order guidelines below.

Order Processing

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed after 12:00 PM will be processed on the following business day.

Shipping & Delivery

• Standard Shipping Time (US): 3-4 business days.

• Estimated Delivery Time (US): 4-6 business days.

Address or Product Modifications

• Any changes to the shipping address or product selection may result in an additional 1-2 business days of processing time.

Shipping Fees

• We provide free shipping on all orders within the United States.

Order Tracking

• Once your order is shipped, you will receive an email notification with the tracking number within 2-3 business days.

• Please allow 1-2 days for the tracking details to be updated in the carrier’s system.

• If the tracking number remains inactive after 3 business days, reach out to our customer support team.

Missing Items

• If any item is missing from your package, kindly contact our customer service within 48 hours of receiving your order.

• Provide your order number and a detailed description of the missing item(s).

Delayed Deliveries

• Delays may occur due to factors such as incorrect addresses, extreme weather conditions, or customs processing.

• If your order is delayed, please contact us within 2 business days so we can assist you promptly.

Need Assistance?

For any inquiries or concerns, our customer support team is always here to help!